Any applicable sales tax is automatically calculated at checkout based on your shipping address. You'll see the amount clearly at checkout before you complete your purchase, and you won't need to pay any additional sales tax when your order is delivered.

We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt. To initiate a return or an exchange, please contact us first. After you receive the return information, please return items ASAP. After we receive and inspect the returned items, we will proceed with the refund or exchange.

Return Policy: View Return Policy

Order modifications or cancellations must be requested within 1 hour of placing the order. After 1 hour, the order cannot be canceled or changed. In this case, we recommend receiving the package first and then contacting us for further assistance.

If your order is still within the 1-hour window, please reach out to our customer service directly for modifications or cancellations.

To track your order, visit our Track Order page and fill out your email address and order number.

For ordinary items, it typically takes 1 day to process.

For pre-orders or limited items, crafting takes 3-10 days before shipment. For more details, please refer to the shipping processing time on the product page.

If your shipping address is in the United States, the package will be delivered within 2-6 business days after it is shipped. For other countries, the delivery time is typically 7-10 business days.

Please kindly note that shipping timeframes may be extended during public holidays. If there are any unexpected delays, our customer service team will notify you promptly via email.

The wig must be in its original condition with uncut, unbleached hair, unchanged color, and untouched lace, as wigs are personal items in direct contact with the scalp, prioritizing customer safety and hygiene.

We offer small (21.5 inches) and large (23.5 inches) cap size options for some of our products. Please browse our wig collections and check product details for available cap sizes.

Visit our Blovo VIP Club page to log in or register. Once logged in, you can view your available points and redeemable gifts.

Currently, there are three ways you can use your points on our website:

Redeem Points for Gift Cards or Discount Codes

Redeem Points for Free Wigs or Accessories

Apply Points as a Cash Discount (up to 5% of the order amount)

If you encounter trouble when redeeming your points, please contact customer service for assistance.

Visit our wig collections for the latest offers and promotions.

We apologize for any inconvenience, but our current service offerings do not include customization options such as custom designs or dyeing based on provided images.

If you encounter any issues checking out your order, you can try using a different payment method. Please provide our customer care team with any error messages or notifications you receive during the payment process. Contact our customer service for further assistance.

We will select the best delivery channel for your package based on your shipping information and product inventory. Some might have signature requirements, while others don't. If you would like to add or delete signature requirements to your order, please leave us a note while you order. If you have already placed an order, please contact customer service for further support.

Please check the delivery status of your package on our Track Order page. Enter the email you used for your order and your order number.

If the tracking status shows "delivered" but you haven't received your package, click on the tracking number to visit the courier's official website and view the delivery proof.

Additionally, please check with your neighbors or family members to see if they signed for the package on your behalf. If you still cannot locate it, please contact our customer service directly.

The length listed on our website refers to the original length of the hair, prior to styling or shaping. Especially for curly wigs, we pack the wigs once our styling work is completed and will not fluff the hair to make it look over-combed or fluffed.